Terms of return shipments

Dear Customer, in order to achieve a quick and accurate return transaction, pls download and complete the following RMA form (Download RSG RMA Form).
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Before returning any units to RSG, please ask for a RMA Number. You will receive this RMA Number via the Fax-No.: +49-69-984047-77 or e-mail: rma@rsg-electronic.de

Please add this filled advice note to the defect unit as well as a copy from the Invoice. The RMA-Number should be placed clear and visible on the outside of the package. You may send the unit/s without delivery fees to:

RSG Electronic Components GmbH

c/o Acal BFi Germany GmbH

Assar Gabrielsson Strasse 1

D-63128 Dietzenbach

Please note:

Without the completed advice note there will be no processing possible! Freight collect deliveries will be rejected. All returned units must be within the original packing or equivalent packing material. In order to avoid transportation damages, please use a similar dispatch/ forwarder like RSG. All samples must be complete and without any damage (original packing), otherwise there will be no process or credit notes!

There will be no warranty in case

  • goods are damaged because of incorrect packaging.

  • mechanical damage (transportation damage must be claimed immediately during delivery). Therefore always check the condition of the goods which you receive.

  • there is any change on the products (e.g. soldering), pins or connectors are bent or broken.

  • serial number or date code has been removed.